FAQ (Frequently Asked Questions)
FAQ — Frequently Asked Questions
Shipping
How long does shipping take?
Orders are shipped quickly and generally delivered within 24/48 working hours in Italy.
How can I track my order?
As soon as your order is shipped, you will receive a link via email to monitor the shipment in real-time.
Which countries do you ship to?
We ship to Italy and several European countries. Delivery times may vary depending on the destination.
Returns and Exchanges
Can I make a return?
Yes, you can request a return within the terms provided by our policy, by contacting our customer service.
How does size exchange work?
Our team will quickly help you manage the size exchange to make the experience simple and fast.
How long does it take to receive a refund?
After verifying the return, the refund will be processed within a few working days based on the payment method used.
Are return shipping costs included?
Return shipping costs are the responsibility of the customer unless otherwise specified by promotions or specific conditions.
Products and Sizes
Are the products original?
Yes, all products on Santangelo are original and officially selected from the best fashion brands.
How can I choose the right size?
In each product sheet, you will find information on the fit and the support of our team via email to help you with your choice.
Do the products fit true to size?
The fit may vary depending on the brand and model. For this reason, we always provide useful information directly on the product page.
Will an out-of-stock product become available again?
Some items may become available again. We recommend monitoring the product or contacting our customer service.
Payments
What payment methods do you accept?
We accept the main secure payment methods available on the site, including credit card, PayPal, and installment solutions available at checkout.
Can I pay in installments?
Yes, for some orders, installment payment methods are available directly at checkout.
Are payments secure?
Yes, all transactions are handled through protected and certified payment systems.
Assistance
How can I contact Santangelo?
You can easily contact us via email or through the contact page of the website.
Can I get help choosing an outfit?
Yes, our team can help you choose sizes, fits, and pairings directly via email.
Do you have physical stores?
Yes, Santangelo also has physical stores in the area in addition to the online store.
Santangelo
How long has Santangelo been around?
Santangelo has been operating in the fashion world for over 40 years, combining boutique experience and a premium selection of the best brands.
What makes Santangelo different?
We offer a fashion experience built on:
- real experience
- dedicated assistance
- premium selection
- fast shipping
- customer focus
with the same care as a physical boutique.